Shopcall Assistant

For e-commerce

  • Enable omnichannel experiences for your customers.
  • Involve sales assistants in your Physical Store in the online selling process.
  • Interact with customers of yours e-commerce in one-to-one live streaming.
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Shopcall Assistant Hero
Shopcall Assistant how it works

How it works

The customer journey begins at your e-commerce website with Shopcall Call-To-Action.

With no installation or need for authentication, customers simply click the video call button. Your Shopcall App will ring and you can start the conversation.

Exhibit products in a live setting.

Answer the video calls on your smartphone using Shopcall App and helps customers to find the products they are seeking by showcasing and compare the products and its features during live videos.

Shopcall Assistant Chat

For the ones that prefer chatting to voice and video.

When you share the product images through chat, your customer will be able to add them to the cart independently experiencing an advanced and complete shopping experience.

Shopcall Assistant share screen

Customer co-browsing.

Guides customers through the navigation in your e-shop by co-browsing.

Build the basket of your customers.

Shopcall App lets you interact with the e-commerce catalog. You can search for products, select them by size color or other features and add them to your customer’s cart. All this while on a video call!

While talking with your customers, you can send them a link to the shopping basket page you just built with them, allowing them to checkout. You can support them at this time too!

Benefits

FOR THE CUSTOMERS

  • More purchasing choices and a customized, assistive experience.
  • Optimized purchasing pathways, coherent across every channel

FOR YOU

  • Increasing the sales and the conversion rates for your e-commerce channel
  • Creating an organic multi-channel approach through the integration of e-commerce and physical stores.
  • Guaranteeing a unique customer experience to your customers.
  • Up-selling and Cross-selling, Increase the average receipts
  • Brand engagement

The Shopcall Assistant plugins are available for the major e-commerce platforms.
Integrating Shopcall with your e-commerce is a breeze!

The Shopcall Assistant Apps for Merchants is available on App Store and Google Play in 7 different languages.